Who We Are
Try Review Bloom ("we", "us", "our") is a UK-based review automation service operating at tryreviewbloom.com. We help local service businesses collect more Google reviews through automated SMS and email requests.
Try Review Bloom is a review automation service operated by Patient Acquisition Hub Ltd, a company registered in England and Wales (Company No. 15431935). Try Review Bloom operates exclusively at tryreviewbloom.com as a standalone review automation product.
We act as a data controller in respect of data collected directly from our business clients (the people who sign up to use our platform). We act as a data processor on behalf of our clients in respect of their customers' data (end consumers who receive review request messages).
What Data We Collect
A. Data from business clients (platform users)
When you sign up to Try Review Bloom, we collect:
- Identity data: name, business name, job title
- Contact data: email address, phone number
- Account data: login credentials, subscription plan, billing information
- Configuration data: Google Business Profile link, CRM integration settings, message templates
- Usage data: dashboard activity, campaigns sent, review counts
B. Data about your customers (end consumers)
When you connect your CRM or upload a contact list, we process your customers' data on your behalf:
- Name — used to personalise review request messages
- Mobile phone number — for SMS review requests
- Email address — for email review requests
- Service date or job reference — to time requests correctly
C. Website visitor data
- IP address and browser information (via server logs)
- Pages visited, time on site (via cookies — see Section 9)
- Form submissions (contact or demo request forms)
How We Use Your Data
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Providing the review automation platform | Account data, CRM contact data | Contract |
| Sending SMS & email review requests to your customers | Customer name, phone, email | Contract (processor); Legitimate interest / consent (controller) |
| Processing subscription payments | Billing data | Contract |
| Sending service communications (account updates, receipts) | Email address | Contract |
| Sending tips and best practice emails (opt-in list) | Email address | Consent |
| Improving the platform and fixing bugs | Usage data | Legitimate interest |
| Complying with legal obligations | As required | Legal obligation |
We do not sell your data or your customers' data to any third party. We do not use personal data for automated profiling that produces legal or significant effects.
Legal Basis for Processing
We rely on the following lawful bases under UK GDPR Article 6:
SMS & Email Review Requests
Our core service involves sending SMS messages and emails to your customers on your behalf requesting Google reviews. The following applies:
Your responsibilities as our client
- You must have a lawful basis to contact your customers (typically a legitimate interest in requesting feedback, or prior consent collected during service).
- You must not upload contacts who have previously opted out of marketing communications from your business.
- You must ensure your customers are aware they may receive review requests from you following a service.
Our safeguards
- All messages include an opt-out mechanism (reply STOP for SMS).
- We enforce a 30-day cooldown — contacts who have been through a sequence will not receive further requests for 30 days.
- Contacts who have already left a review are automatically suppressed.
- We cap outreach volume and drip requests gradually to maintain authenticity.
Third-Party Processors
We use the following third-party processors who may handle personal data on our behalf. All are subject to Data Processing Agreements (DPAs):
| Processor | Purpose | Location |
|---|---|---|
| GoHighLevel (GHL) | CRM platform powering review request automations, contact storage, and campaign delivery | USA (SCCs in place) |
| Twilio / GHL SMS | SMS message delivery | USA (SCCs in place) |
| Mailgun / GHL Email | Email delivery | USA (SCCs in place) |
| Zapier | CRM integrations (data sync from client software) | USA (SCCs in place) |
| Stripe | Payment processing | USA / EU (SCCs in place) |
| Google Analytics | Website analytics (anonymised) | USA (SCCs in place) |
Where data is transferred outside the UK, we ensure appropriate safeguards are in place — including Standard Contractual Clauses (SCCs) approved under UK GDPR.
Data Retention
| Data Type | Retention Period |
|---|---|
| Client account data | Duration of subscription + 2 years after cancellation |
| Customer contact data (your customers) | Duration of your subscription, then deleted within 30 days of account closure |
| Billing records | 7 years (HMRC legal requirement) |
| Email marketing list | Until you unsubscribe or we cease activity |
| Website analytics | 26 months (Google Analytics default) |
| Support communications | 3 years |
You may request deletion of your data at any time (see Your Rights below). We will comply within 30 days except where retention is required by law.
Your Rights Under UK GDPR
You have the following rights regarding your personal data. To exercise any right, contact us at [email protected]. We will respond within one calendar month.
Cookies
We use cookies on tryreviewbloom.com to make the site work and to understand how it is used. A cookie is a small text file placed on your device.
| Cookie | Type | Purpose |
|---|---|---|
| Essential cookies | Strictly necessary | Keep the site functional (navigation, forms). Cannot be disabled. |
| Google Analytics (_ga, _gid) | Analytics | Understand site usage — pages visited, traffic sources. Anonymised. Can be opted out. |
By continuing to use our website, you consent to essential cookies. You may refuse analytics cookies via your browser settings or by using the Google Analytics opt-out browser add-on.
Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or destruction:
In the event of a personal data breach that poses a risk to your rights, we will notify the ICO within 72 hours and affected individuals without undue delay.
Children's Data
Our service is intended for business owners and adults aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected] and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify clients by email.
Continued use of Try Review Bloom after a policy update constitutes acceptance of the revised policy.
Contact & Complaints
Try Review Bloom — Data Enquiries
We aim to respond to all requests within one calendar month.
Right to complain to the ICO
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection supervisory authority:
- Website: ico.org.uk
- Helpline: 0303 123 1113
- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would appreciate the opportunity to resolve any concern directly before you contact the ICO.